Director of Rooms

Join Marriott International in Bali as the Director of Rooms, where timeless elegance meets modern luxury. In this pivotal leadership role, you will oversee all aspects of guest services, ensuring seamless operations across front office, housekeeping, and guest relations. As a key player in our team, you will drive operational excellence and enhance guest satisfaction, all while contributing to the growth and success of our esteemed hotel in the heart of Bali.

At Marriott International, we are committed to delivering exceptional guest experiences and maintaining the highest standards of hospitality. Our hotel in Bali is a beacon of luxury, offering a perfect blend of traditional Indonesian charm and contemporary comforts. As the Director of Rooms, you will work closely with a dynamic team to manage daily operations, implement innovative solutions, and ensure that every guest feels valued and cared for.

This is an exciting opportunity to take your career to new heights. With a competitive salary package and a comprehensive benefits program, we offer the perfect environment for professional growth and personal fulfillment. Join us and be part of a global brand that values integrity, innovation, and excellence.

📋 Tanggung Jawab Pekerjaan

• Oversee all aspects of guest services, including front office, housekeeping, and guest relations.
• Ensure seamless operations and high standards of cleanliness and maintenance throughout the hotel.
• Manage and mentor a team of front office and housekeeping staff, fostering a positive and productive work environment.
• Implement and monitor guest service policies and procedures to enhance guest satisfaction and loyalty.
• Coordinate with other departments to resolve guest complaints and ensure timely resolution of issues.
• Drive operational excellence through continuous improvement initiatives and best practices.
• Utilize advanced tools and software such as PMS (Property Management System) and CRM (Customer Relationship Management) systems to streamline operations and improve efficiency.
• Stay updated with industry trends and best practices to ensure the hotel remains competitive and innovative.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Hospitality Management, Hotel Administration, or a related field.
• Minimum of 10 years of experience in hotel operations, with at least 5 years in a leadership role.
• Proven track record of successfully managing front office and housekeeping operations in a luxury hotel setting.
• Strong leadership and team management skills, with the ability to mentor and develop staff.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency in English, both written and spoken.
• Knowledge of industry-standard software and tools such as PMS and CRM systems.
• Certification in hospitality management or a related field is a plus.

🛠️ Keahlian

Lowongan Terkait